Queue Management
QMS
Smart patient queueing with waiting-room displays, call announcements and a live status dashboard.
Key features
- Issues a queue ticket automatically at registration
- Waiting-room display screens for each service point
- Call the next patient from the system, with an audio announcement
- Notify patients through the mobile app
- Dashboard of queue length and average waiting time
- Hold, skip and recall a queue number
- Runs several service points at once
- Displays update in real time across every service point
Overview
Queue management brings order to the waiting area: patients are called in a defined sequence, staff are not fielding questions about who is next, and the displays update as things change.
Why it matters
An orderly queue shortens the time patients spend waiting, takes pressure off front-line staff, and gives management a clear view of the load at each service point during the day.
How it connects
Queue tickets are issued when the patient registers in the outpatient module, and the doctor workstation calls the next patient when a consultation room frees up.
Who uses this
Registration staff Nurses Physicians Patients
Related modules
Want to see it in action?
We will walk you through this module on real workflow.